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Reservations of an Airline Agent
[Quote:]
In five years, I’ve received more than a boot camp education regarding the astonishing lack of awareness of our American citizenry. This lack of awareness encompasses every region of the country, economic status, ethnic background, and level of education. My battles have included everything from a man not knowing how to spell the name of the town he was from, to another not recognizing the name as “Iowa” as being a state, to another who thought he had to apply for a foreign passport to fly to West Virginia. They are the enemy and they are everywhere.
In the history of the world there has never been as much communication and new things to learn as today. Yet, after I asked a woman from New York what city she wanted to go to in Arizona, she asked, “Oh… is it a big place?”
I talked to a woman in Denver who had never heard of Cincinnati, a man in Minneapolis who didn’t know there was more than one city in the South (”wherever the South is”), a woman in Nashville who asked, “Instead of paying for your ticket, can I just donate the money to the National Cancer Society?”, and a man in Dallas who tried to pay for his ticket by sticking quarters in the pay phone he was calling from.
[..]
It wasn’t long before I suffered a direct hit from a woman who wanted to fly to Hippopotamus, NY. After I assured her that there was no such city, she became irate and said it was a big city with a big airport. I asked if Hippopotamus was near Albany or Syracuse. It wasn’t. Then I asked if it was near Buffalo. “Buffalo!” she said. “I knew it was a big animal!”
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