I’ve had an interesting e-mail exchange with another (dutch) game developper, after having installed their game Overlord – which also uses SecuROM. The game worked for a week, then wouldn’t start. SecuROM told me my config had changed – it hadn’t of course – and it wouldn’t allow me to play the game. I asked both SecuROM and the software company to provide a sollution. They wanted a copy of the receipt and game disc, which I sent them.
Then they sent me a utility which would gather info on my setup and send that to SecuROM. There was no way for me to check what soft of info was actually gathered and sent, so I reclined. They weren’t much help after that. In the end I told them I found the perfect sollution to my problem: I installed a hacked version of the game found on internet, one which no longer used SecuROM, and only then was I able to do that which I had paid for: play the game.
The company replied I wasn’t being very cooperative, and should have made an effort to solve the problem with SecuROM. I didn’t bother to tell them they are insane, don’t show they care for their paying customers, because they really don’t seem to get it. I will never buy a game again which ‘features’ stuff like SecuROM – I learned the hard way.