Insurance company Progressive felt the wrath of the Internet this week after the brother of a policyholder who died in a car crash posted a startling missive about how the family’s claim was handled. Progressive has now reached a financial settlement with the family.
The family’s attorney, Allen Cohen, told CNN it was a monetary settlement for “tens of thousands of dollars” more than the $75,000 claim balance that the family was originally seeking.
The payment “is for their failure to exercise good faith towards their insured,” Cohen told CNN. “While I cannot tell you the amount, they did pay 100% of what we asked in this regard.”
As one commenter wrote on Progressive’s Facebook page after it announced the settlement deal: “Hey look at that, you agreed to pay off the claim the family was originally entitled to. All it took was losing a trial, a media firestorm, and the impending loss of countless customers.”