Comcast says technicians are on time for their appointments 97 percent of the time, according to internal metrics, and “there is no double booking” of appointments. The company says new-hire technicians receive seven weeks of training and new-hire tech support and repair agents get six weeks.
“Our primary mission for any of our technicians is to respect our customers’ time; to be there to help our customers get the most out of our products and services,” says Tom Karinshak, Comcast’s senior vice president of customer experience. “Our technicians do a really good job of giving our customer choice and control.”
And if you believe a single word of that, I’ve got a bridge for sale…