When Davis asks why she couldn’t simply do that during the earlier call, her explanation is enough to make you pound your head through a wall in frustration.
“We try to negotiate, and again, that is a valid charge,” she answers. “But since I advised my manager that there is a recording and you were misinformed, then she’s the one who can approve that $82.”
Seemingly flabbergasted, Davis asks to confirm, “You’re telling me that if I didn’t have a recording of that call, you wouldn’t have been able to do it?”
“Yes, that is correct,” answers the rep, confirming that the only way to get Comcast to erase a bogus charge from your account is to have recorded evidence that you were promised in advance that the call would be free.